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Returns and complaints

Returns and complaints

Returns of goods

If you are a consumer or a so-called privileged entrepreneur, you can withdraw from the online sales agreement, without giving a reason, within 14 days from the date of receipt of the product (receipt of the shipment).

To meet this deadline, simply write to us:


by e-mail to the address: [email protected]


or in writing to the address:
California Auto Jan Siwek, ul. Wakacyjna 12, 05-830 Stara Wieś - POLAND (Warsaw).


We will immediately confirm receipt of your declaration of withdrawal from the contract.

Then send us the returned goods to the following address:
California Auto Jan Siwek, ul. Wakacyjna 12, 05-830 Stara Wieś - POLAND (Warsaw).


After receiving the goods, we will immediately, no later than within 14 days, refund your money.

Remember that in the case of certain goods (e.g. perishable goods), the right to return is not applicable. In the case of digital content, if you have given your consent and we have delivered the digital product to you immediately (before the expiry of 14 days) - the product cannot be returned.

You can read more details about the returns procedure in our Regulations.

 

Complaints

In the case of goods purchased from 01.01.2023 to consumers and the so-called privileged entrepreneurs, we are liable for the lack of conformity of the goods with the contract existing at the time of its delivery and revealed within 2 years from that moment in accordance with the provisions of the Consumer Rights Act of 30 May 2014.

We are liable to other entrepreneurs in accordance with the provisions of the Civil Code.

In the case of goods purchased by 31.12.2022, we are liable under the warranty for a defect in the goods if the defect is found before the expiry of 2 years from the date of delivery of the goods in accordance with the provisions of the Civil Code.

In the case of digital content (e-books, courses, etc.), we are also liable if the product does not comply with the contract.

If you believe that the goods purchased by you are not in accordance with the contract / are defective, you can file a complaint.

To file a complaint:

1. Write to us:

 by email to: [email protected]


or  in writing to:
California Auto Jan Siwek, ul. Wakacyjna 12, 05-830 Stara Wieś - POLAND (Warsaw).


Indicate in the complaint what product it concerns and describe the problem. You should also indicate what method of handling the complaint you expect (replacement of goods, repair of goods, refund, price reduction, etc.).

2. Send us the package with the complained goods.

Please do not send us parcels with the "cash on delivery" option.

 

Complaints are considered no later than within 14 days from the date of receipt of the product in question.

More details about the complaint procedure can be found in our Store Regulations.

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