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Store regulations

Online Store Terms and Conditions
California Auto

  1. General Provisions, Contact with the Store Owner
    1. This regulation (hereinafter referred to as the 'Regulations') defines the rules and conditions for using the California Auto online store, operating at the address www.https://californiaauto.pl.
    2. The owner of the Store is Jan Siwek, an entrepreneur conducting business under the name California Auto, located at ul. Wakacyjna 12, 05-830 Stara Wieś - POLAND (Warsaw), registered in the Central Register and Information on Economic Activity, NIP: 8262189020 (hereinafter referred to as the 'Seller').
    3. The Seller's contact details are as follows:
      Contact address: ul. Wakacyjna 12, 05-830 Stara Wieś - POLAND (Warsaw)
      Email address: [email protected]
      Phone number: +48504974687 (customer service hours - see the Contact tab).
  2. Technical Requirements
    1. To use the Store, it is necessary to have:
      1. a computer or another device with a web browser;
      2. access to the Internet;
      3. an active email address.
  3. Personal Data
    1. The administrator of the personal data of the Store's customers is the Seller.
    2. All information regarding the processing of personal data of customers and other individuals using the Store's website can be found in the Privacy Policy.
  4. Conclusion of the Sales Agreement, Customer Account
    1. The Store allows for the purchase of goods (hereinafter referred to as 'Goods') displayed on the Store's website in two modes:
      1. without registration;
      2. by creating an account in the Store.
      In both cases, to place an order, you must select the Goods in the Store, add them to the 'Cart' using the appropriate button, and continue the ordering process by selecting the appropriate options (method of delivery and payment).
    2. Product information in the Store, i.e., descriptions and prices, constitutes an invitation to conclude a sales agreement within the meaning of Article 71 of the Civil Code, in accordance with the terms of the Regulations.
    3. A condition for placing an order is the completion of all required information in the order form necessary to execute the agreement and, if requested by the customer, also the data needed to generate a VAT invoice.
    4. If the customer decides to create an account in the Store (hereinafter referred to as the 'Account'), registration is one-time, and the email address and password chosen by the customer serve as the basis for later login. Details regarding the Seller's provision of the digital service of maintaining the Account are available below in the Account Regulations. The Store also allows logging into the Account via social media and/or a user account in the Google system. Once logged into the Account, the customer has access to their order history, and for subsequent orders, they do not need to fill out the order form with their personal data again.
    5. The customer can cancel their account at any time without incurring any costs. To do so, they must send their cancellation request to the email address: [email protected].
    6. The customer's confirmation of the order by clicking the 'Buy and Pay' button (or another button with the same wording) means:
      1. the submission of an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,
      2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
    7. A sales agreement (hereinafter referred to as the 'Agreement') is concluded at the moment the Seller accepts the order for processing (acceptance of the customer's offer), which the Seller confirms through an email notifying the customer of the order acceptance.
    8. W przypadku braku możliwości realizacji zamówienia Towaru (w całości bądź w części), Sprzedawca poinformuje o tym klienta - nie dochodzi wówczas do zawarcia Umowy. Sprzedawca poinformuje klienta jednocześnie o istniejących możliwościach innego sposobu realizacji zamówienia, np. częściowej realizacji zamówienia lub oczekiwania na uzupełnienie przez Sprzedawcę stanów magazynowych. Jeżeli zamówienie zostało wcześniej opłacone przez klienta, a nie jest możliwe do realizacji, Sprzedawca niezwłocznie zwraca klientowi dokonane płatności (stosownie do zakresu anulowania zamówienia).
    9. ;
    10. The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium no later than at the time of delivery of the Goods.
    11. The Store is not responsible for the non-delivery of the order or delays in delivery arising from the customer providing an incomplete or incorrect delivery address or failing to provide other necessary information for order fulfillment.
    12. The Seller reserves the right to suspend the fulfillment of the order if the customer provided false information or if there are reasonable doubts regarding the accuracy of the provided data. In such cases, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the provided information.
  5. Prices and Payment Methods
    1. The prices of the Goods are stated in Polish zloty (PLN) and are gross amounts, i.e., including VAT.
    2. The cost of delivering the Goods is provided separately in the Store's cart, depending on the delivery method chosen by the customer.
    3. The available payment methods are described on the Store's website in the 'Payment Methods' tab and are presented to the customer at the order placement stage (in the cart).
    4. The Store offers the following payment methods:
      1. traditional bank transfer to the Seller's account
      2. quick electronic transfer / BLIK / payment via a so-called virtual wallet - through the payment platform:
        • Shoper Payments (Autopay)
      3. Payment in cash or by card upon personal collection at the Store's physical location
    5. If the customer chooses to pay by regular bank transfer, payment for the order should be made within 2 days of placing the order. In the absence of payment within the aforementioned period, the Agreement is considered not concluded. The previous sentence does not apply in cases where the Seller offers customers deferred payment/installment payment through an external partner.
    6. In the case of selecting payment via Shoper Payments, the entity providing online payment services for quick transfers and payment cards is Autopay S.A.
  6. Delivery of Goods
    1. The delivery of Goods is carried out according to the customer's choice:
      • via a courier company
      • personal pickup
    2. The customer can also collect the order:
      1. in person at the Seller's company location
    3. Except for Goods collected by the customer in person, the order is considered fulfilled at the moment the shipment is dispatched to the customer (handing the shipment over to the carrier engaged in transportation). The exact actual delivery date of the shipment is determined by the carrier.
    4. The Goods are shipped by the Seller within a period of up to 30 days, unless a different timeframe is explicitly stated in the product description during the customer's order placement. Detailed fulfillment times are provided on the Store's website and/or the Seller will provide them in an individual message to the Customer.
    5. The Seller standardly processes orders within the territory of the Republic of Poland, covering the costs indicated on the Store's website in the 'Delivery Times and Costs' tab.
  7. Withdrawal from the Agreement
    1. A customer who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter 'Privileged Entrepreneur') has the statutory right to withdraw from the sales agreement for the Goods within 14 days of receiving them, without providing a reason, subject to the exceptions mentioned below.
    2. To meet the deadline for withdrawing from the Agreement, it is sufficient for the customer to send a statement within the aforementioned period:
      • in electronic form to the address: [email protected], or
      • in written form to the address: ul. Wakacyjna 12, 05-830 Stara Wieś - POLAND (Warsaw).
    3. The statement of withdrawal from the Agreement can be made using the template available here; however, the use of the template is not mandatory. The Seller will promptly send the customer a confirmation of receipt of the statement of withdrawal from the Agreement via email.
    4. Then, within the next 14 days, the customer should return the Goods at their own expense to the postal address: ul. Wakacyjna 12, 05-830 Stara Wieś - POLAND (Warsaw).
    5. The Seller will promptly, no later than within 14 days from the receipt of the statement of withdrawal from the Agreement, refund the customer:
      • the price of the Goods;
      • the costs of the initial shipment of the Goods to the customer according to the cheapest standard method of delivery offered in the Store.
    6. The Seller may withhold the refund until the Goods are received back or at least until the customer provides the Seller with proof of return of the item.
    7. The refund will be made using the same payment methods that were used by the customer in the original transaction, unless the customer expressly agrees to a different solution.
    8. The customer is responsible for any reduction in the value of the returned Goods if they have used the Goods in a manner other than what is necessary to ascertain the nature, characteristics, and functioning of the item before submitting the statement of withdrawal from the Agreement.
  8. Exceptions to the Right of Withdrawal from the Sales Agreement for the Goods
    1. The right to withdraw from the Agreement does not apply in the case of Agreements for the supply of Goods:
      1. not prefabricated, manufactured according to the specifications of the consumer/Privileged Entrepreneur, or intended to meet their individualized needs (personalized goods);
      2. subject to rapid deterioration or with a short shelf life (perishable goods);
      3. supplied in sealed packaging if the packaging has been opened by the customer, and the item cannot be returned after the packaging has been opened for health or hygiene reasons (hygienically packaged goods);
      4. audio, visual recordings, or computer programs supplied on a tangible medium (e.g., CD) in sealed packaging if the packaging has been opened after delivery;
      5. which, due to their nature, are inseparably combined with other goods after delivery (e.g., building materials, if they have been used);
      6. newspapers, periodicals, or magazines, except for subscription agreements (printed press);
      7. whose price depends on fluctuations in the financial market, which the Seller does not control, and which may occur before the withdrawal period expires;
      8. alcoholic beverages whose price was agreed upon at the time of the sales agreement, and which can be delivered only after 30 days, and whose value depends on fluctuations in the market that the Seller does not control.
  9. Complaints
    1. The Seller is obliged to deliver Goods to the Customer that are in accordance with the Agreement.
    2. In relation to consumers and privileged Entrepreneurs, the Seller is liable for the compliance of the Goods in accordance with the provisions of the Consumer Rights Act. For other customers, the Seller is liable under the principles arising from the Civil Code.
    3. Complaints can be submitted:
      • electronically at the address: [email protected]
      • or in writing to the address: ul. Wakacyjna 12, 05-830 Stara Wieś - POLAND (Warsaw).
    4. The Seller will consider the complaint in the form it was submitted (in writing or via email) within 14 days of receiving the complaint.
    5. If the consumer or privileged Entrepreneur is dissatisfied with the way the complaint was handled by the Seller, they may also use alternative dispute resolution methods to address complaints and pursue claims (independently of the regular proceedings before a common court).
    6. For this purpose, one can:
      1. Contact the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable resolution of the dispute.
      2. Seek assistance from the county (municipal) consumer rights advocate or a social organization whose statutory tasks include consumer protection.
      3. Use the ODR (Online Dispute Resolution) platform, which is designed for online dispute resolution between consumers and entrepreneurs when the dispute pertains to obligations arising from an agreement concluded over the Internet. More information about the ODR platform can be found here,
      4. Apply to a permanent consumer arbitration court with a request to resolve the dispute arising from the concluded agreement.
    7. Additional information regarding alternative methods of handling complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
  10. Final provisions
    1. Polish law applies to the Agreements concluded in the Store. The Agreement is concluded in Polish.
    2. None of the provisions of the Regulations exclude or limit the rights of the consumer (and privileged Entrepreneur) arising from the provisions of law.
    3. The Seller may make changes to the Regulations at any time, with such changes applying to orders placed after the publication of the new version of the Regulations. In the case of (i) previously concluded Agreements for the provision of digital services or electronic services, as well as (ii) for customers who have an account in the store, the customer will be notified of the change in the Regulations and the possibility of not accepting the new content.
    4. The Regulations are effective from April 3, 2024.

Account Regulations in the

California Auto store

  1. General provisions, contact with the Seller
    1. This account regulation (“Account Regulations”) defines the rules and conditions for using the customer account (“Account”) in the California Auto online store (“Store”).
    2. This Account Regulation constitutes the regulation of the electronic service within the meaning of the Act on Providing Services by Electronic Means. The Account service is an additional and ancillary service in relation to the Seller's main activity, which is offering customers the purchase of Goods. The service of maintaining the Account is free of charge.
    3. The Account Regulations supplement the Store Regulations. In matters not regulated by the Account Regulations, the provisions of the Store Regulations shall apply to this service.
    4. The contact details of the Seller regarding the Account service are the same as those for the Store:
      ul. Wakacyjna 12, 05-830 Stara Wieś - POLAND (Warsaw)

      email: [email protected]
      tel.: +48 504 974 687

  2. Technical requirements and functionalities of the Account service
    1. The technical requirements for using the Account service are the same as those for using the Store and are specified in point II.1. of the Store Regulations.
    2. By using the Account, the Store customer has the ability to:
      1. save and store their personal data (including the delivery address) on the Account, allowing them to make subsequent purchases in the Store without having to fill out the address form again,
      2. view the history of their orders,
      3. view the status of order fulfillment.
  3. Agreement for the provision of the Account service, withdrawal from the agreement, cancellation of the Account.
    1. Creating an Account by the customer is equivalent to concluding an agreement for the provision of electronic services for an indefinite period. The customer can cancel their Account at any time without providing a reason. To do this, they should contact the Seller electronically at [email protected]. The customer also has the statutory right to withdraw from the agreement for the provision of the Account service within 14 days of its conclusion.
  4. Complaints
    1. In relation to consumers and privileged Entrepreneurs, the Seller is responsible for the compliance of the Account service with the agreement in accordance with the provisions of the Consumer Rights Act. For other customers, the Seller is liable under the principles arising from the Civil Code.
    2. Complaints regarding the Account service can be submitted to the Seller in accordance with the procedure specified in points IX. 3-5 of the Store Regulations.
    3. If the customer is dissatisfied with the way the complaint was handled by the Seller, there is also the option to use alternative dispute resolution methods for handling complaints and pursuing claims, according to the procedure described in points IX. 6-7 of the Store Regulations.
  5. Personal data
    1. Full information on the processing of customers' personal data in the Store, including for the purposes of maintaining the Account, can be found in the Privacy Policy.
  6. Changes to the Account Regulations
    1. The Seller may make changes to these Account Regulations under the principles specified in point X. 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, they may terminate the agreement for the provision of the Account service (by contacting the Seller electronically) with a 14-day notice period.

Newsletter Regulations

in the California Auto store

  1. General provisions, contact with the Seller
    1. These Newsletter Regulations ("Newsletter Regulations") define the terms and conditions under which the Seller ("Seller") – the owner of the California Auto online store ("Store") – provides the so-called newsletter service.
    2. The newsletter is a series of electronic messages sent periodically by the Seller to the email address of a person who has given the appropriate marketing consent ("Subscriber"). These messages primarily contain commercial information regarding the Store and the Seller. They may also include other content related to the Seller's business, the Store's industry, or educational content that, in the Seller's opinion, may be interesting and useful to the Store's customers or potential customers ("Newsletter").
    3. These Newsletter Regulations constitute the regulations for electronic services within the meaning of the Act on Providing Services by Electronic Means. The Newsletter service is an additional and ancillary service to the Seller's main activity, which is offering customers the purchase of Goods. The Newsletter service is free of charge.
    4. The Newsletter Regulations supplement the Store Regulations. In matters not regulated by the Newsletter Regulations, the provisions of the Store Regulations apply to this service.
    5. The Seller's contact details regarding the Newsletter service are the same as those for the Store:
      ul. Wakacyjna 12, 05-830 Stara Wieś - POLAND (Warsaw)
      email: [email protected]
      tel.: +48 504 974 687
  2. Technical requirements and functionalities of the Newsletter service
    1. In order to use the Newsletter service, it is necessary to have:
      1. a computer or other device with software that allows the reception of email messages,
      2. an active email address,
      3. access to the Internet
    2. By using the Newsletter, the Subscriber has the ability to receive emails from the Seller containing, among other things:
      1. information about new products and promotions in the Store,
      2. discount codes and/or information about other special benefits for Newsletter subscribers,
      3. other content related to the Store's and Seller's activities, the Store's industry, or educational content that, in the Seller's opinion, may be interesting and useful to the Store's customers or potential customers.
    3. The Seller does not guarantee or declare a specific frequency for sending the Newsletter. The timing of the emails, as well as the content of the commercial information included in the Newsletter, is determined by the Seller.
  3. Agreement for the provision of the Newsletter service, withdrawal from the agreement, cancellation of the Newsletter
    1. The conclusion of the Newsletter Service Agreement may occur:
      1. when a person visiting the Store fills out the appropriate form on the Store's website, providing their email address to which they wish to receive commercial information,
      2. during the order placement in the Store – when the customer, in the Store's shopping cart, agrees to receive commercial information by checking the appropriate selection box (so-called checkbox).
    2. The Seller may, as an incentive to subscribe to the Newsletter, offer potential Subscribers a bonus (a gift, so-called lead magnet) in the form of a discount code, digital content (e.g., a free e-book), or another benefit related to the store's activities (e.g., a one-time free delivery of Goods) ("Bonus"). Information about the Bonus granted in connection with the Newsletter subscription is available on the Store's website.
    3. The Bonus is delivered to the Subscriber at the email address provided during the subscription, immediately after concluding the Newsletter service agreement. The Bonus is provided in the appropriate digital form (e.g., a link to download an e-book, a discount code, or a code to be entered in the appropriate field in the Store's shopping cart to receive free delivery).
    4. The Newsletter service agreement is concluded for an indefinite period. The Subscriber may unsubscribe from the Newsletter at any time without providing a reason. To do so, the Subscriber must:
      1. click the appropriate link included in each message sent as part of the Newsletter, or
      2. contact the Seller electronically.
    5. The customer also has the statutory right to withdraw from the Newsletter service agreement within 14 days of its conclusion.
    6. The Seller may discontinue the Newsletter service at any time, with all Subscribers being notified.
    7. If the Subscriber does not open messages sent by the Seller as part of the Newsletter for more than 18 months, the Seller (after prior notice) will cease providing the Newsletter service to that Subscriber.
  4. Complaints
    1. With respect to consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Newsletter service with the agreement in accordance with the provisions of the Consumer Rights Act. For other customers, the Seller's liability is governed by the rules set forth in the Civil Code.
    2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure outlined in Sections IX. 3-5 of the Store's Terms and Conditions.
    3. If dissatisfied with the way the Seller handles the complaint, it is also possible to use alternative dispute resolution methods for complaints and claims, as described in Sections IX. 6-7 of the Store's Terms and Conditions.
  5. Personal Data
    1. Full information on the processing of personal data of the Store's customers, including for the purposes of providing the Newsletter service, can be found in the Privacy Policy.
  6. Changes to the Newsletter Terms and Conditions
    1. The Seller may make changes to these Newsletter Terms and Conditions in accordance with the rules specified in Section X.3 of the Store's Terms and Conditions. If the Subscriber does not accept the new version of the Newsletter Terms and Conditions, they may terminate the Newsletter service agreement with a 14-day notice period (by contacting the Seller electronically) or with immediate effect (as indicated in Section III.3 of the Newsletter Terms and Conditions).
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